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GENERAL SHIPPING TERMS
Currently we aim to dispatch orders within 3 working days. Delivery time after that varies with your chosen method of shipping.
We do not make profit from our P&P, all prices are based on current Royal Mail guidelines. As of February 2011 we have had to add VAT onto the postage costs for UK & Europe. Consequently the amount seen on your parcel may differ from the amount you were charged.
Charges are calculated automatically when you check out. If you have any questions about shipping then please ask and we can help.
1st Class Recorded: We aim to send all 1st class orders with a tracking number, within 3 working days of the order being placed. Typically it will then arrive the next day but can take longer.
New Royal Mail guidelines (2013) evaluate shipping price on size rather than weight and so occasionally some items will travel without tracking. This new flexibility allows us to keep postage prices as low as possible without actually affecting the speed with which you receive them.
It is standard practice for all orders over £35 to travel with tracking.
Upgrade to Special Delivery for a speedier arrival. Orders placed before 3pm will arrive next day, except those placed on friday which will arrive on monday.
Airmail Standard: Cost effective with a delivery time of approx. 3-6 working days.
Airmail Standard: Cost effective with a delivery time of approx. 5-10 working days.
RETURNS POLICYWe do hope that you are very happy with what you receive. If you are not then please get in touch. You must return the order to us, in its original condition, within 28 days in order to get an exchange or refund.
We can only exchange on the same product. If you would like a different item then a new order must be placed. Any returned items will be refunded immediately minus the cost of the initial postage fee. Any faulty items must be returned to us before a replacement or refund is provided. We will only replace with the same item.
We are unable to refund on any personalised items as it will not be possible for us to restock these. This excludes damaged items .
If you do send items back then please use a secure postage method, so that you can trace where the package is. The item is your responsibility until we receive it.
VINTAGE ITEMS RETURNS POLICYWe do our best to select things which are of a high standard and then photograph them as accurately as possible. Mail us if you have questions about a particular item.
Vintage electrical items are sold in full working order. Our electrical goods are all PAT tested for safety.
If you have registered with us then you can check the status of your order. Log in and click 'View Order History' Besides your order there will be a status, one of the following:
- PROCESSING - the order has been placed successfully & we are getting the package together.
- SENT - the order is on its way!
All prices are subject to change and we retain the right to adjust prices at any given moment. All prices, and shipping, include VAT at the current rate. UK VAT No. GB 113 3028 69